Support

Last updated October 3, 2026

Need help with Remlori? Email [email protected]. Include your account email, what you were trying to do, and any error message. A screenshot can help; remove private information first. Never send your password or full payment-card number.

Sign-in and verification

Use Forgot password? on the sign-in screen to request a reset email. Check your spam folder. Reset links expire after 30 minutes; verification links expire after 24 hours. You can request another verification email from Account.

Lessons, audio, and progress

Tell us the lesson number and the word or sentence involved. If audio will not play, check your device volume and browser audio settings. Sign in to the same account on each device to restore synced progress.

Subscriptions

Open Account → Manage or cancel subscription to update your payment method or cancel online at any time. See subscriptions and refunds for details.

Delete your account or request your data

Open Account → Delete account and confirm with your password. Keep the deletion receipt and check its status until completion. Account deletion cancels any subscription and removes saved progress. For a copy of your data, corrections, or help with deletion, email us from your account email.

Security problems

Report suspected unauthorized account access or a security issue to [email protected]. Include enough detail to reproduce the problem without sharing passwords or other people's personal information.